Call 020 1234 5678   contact@karlorent.in
 

How to rent something?

  • Go to wesite to browse through products
  • Book online or call for enquire on +919920003143
  • Whatsapp enquiry also can be done on same number
  • You can also email us to info@karlorent.com; enquiry@karlorent.com; customercare@karlorent.com
 

Payments Options

  • Payments include rental amount, transportation charges (if any) and security deposits.
  • You need not pay us on time of booking but pay us before or on the delivery of products
  • Payments can be done in form of Cash (upto 20,000). If the security deposits and rental + transportation amount exceeds Rs 20,000, the payment should be done through NEFT, credit cards, debit cards, net banking.
  • Payments made by credit cards, debit cards and net banking carry additional internet handling fees of 3%, to avoid that you can book the product and pay by NEFT.
  • Rent and transportation fees payment can be done through net banking, credit card, debit card, NEFT, Cash (limit of upto 20,000 per transaction) and security deposit  amount can be paid later before the product is delivered.
  • While security deposits are refundable by bank transfers (if paid by net banking, credit card, debit card) and cash (if paid by cash while booking the product), any damage or losing of product would be deducted from the same (please refer to the damage policy).
 

Pricing calculation

  • Each product displays its unique price list with number of days say 1 night, 5 nights, 10 nights and so on.
  • If you book for any days in between the number of days mentioned, the system will automatically calculate the prorated price on number of days. So if you book for 7 nights and 5 nights pricing is Rs. 500, a price of Rs 700 is applicable for 7 days.
  • The amount of security deposit on any item would remain the same regardless the number of nights.
  • While picking up number of nights one should also pick a time slots for delivery and return of goods. Any delivery would be made between 10 am to 7 pm, so, a Monday morning time slot to a Wednesday night time slot is 2 nights.
 

Cancellations

  • Please cancel as early as possible Cancellation link
  • Cancellation up to 48 hours before delivery time is free. However, cancellation within 48 hours would call for cancellation fee of Rs. 100/-
  • The amount of security deposit on any item would remain the same regardless the number of nights.
  • While picking up number of nights one should also pick a time slots for delivery and return of goods. Any delivery would be made between 10 am to 7 pm, so, a Monday morning time slot to a Wednesday night time slot is 2 nights.
 

Early or late return

  • Any early return of product will not be offered any refund or discounts.
  • If the return time or date is late please inform us by calling, texting or whatsapping on +919920003143 or you can email us on info@karlorent.com; enquiry@karlorent.com; customercare@karlorent.com
  • If the product is booked by anyone else we may not offer the extension; if so any late return would attach late fee of 20% over and above the rentals.
 

Damage Policy

  • Please do be careful with the products we provide and treat them as if they were your own or borrowed from a close friend. We take a lot of care to maintain our assets and keep them in near-new condition. Asset breakage / loss is not good for you as a customer or for us as service providers..
  • In case of breakage/ damage/ theft/ loss of product we will retain the security deposit until we determine the amount recoverable from you.
  • Please inform us as soon as there is any breakage or theft or loss of items; we may suggest few tips for not to damage it further and avoid more losses.
  • We do reserve the right to claim beyond the security deposit (please read our terms and conditions and the rental agreement emailed to you when you order). The balance claim can be paid by credit card, debit card or cash.
  • The amount of claim would be determined by an expertise in that field selected by us.
 

Privacy Policy

  • This privacy policy sets out how karlorent.com uses and protects any informationwhen you use this website. karlorent.com is committed to ensuring that your privacy is protected. karlorent.com may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes.
  • Info we collect are
  • 1. Name and Address
  • 2. Contact information including email address
  • 3. Demographic information such as postcode, preferences and interests
  • 4. Other information relevant to customer surveys and/or offers
  • We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:
  • 1. Internal record keeping.
  • 2. To improve our products and services.
  • 3. We may periodically send promotional emails about new products, special offers or other information which we think you may find interesting using the email address which you have provided.
  • 4. From time to time, we may also use your information to contact you for market research purposes. We may contact you by email, phone, fax or mail. We may use the information to customise the website according to your interests.
  • We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.
  • We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so. We may use your personal information to send you promotional information about third parties which we think you may find interesting if you tell us that you wish this to happen
  • If you believe that any information we are holding on you is incorrect or incomplete, please email us at customercare@karlorent.com as soon as possible. We will promptly correct any information found to be incorrect.
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